Privacy policy

This policy explains what personal information we collect through this website, why we collect it, and how we keep it safe. We try to keep things clear and to the point.

Who we are

This website belongs to Therapy by Sheerose, the private practice of Sheerose Pardhan, a couples and family therapist based in Dollard-Des-Ormeaux, Québec, offering sessions in person and online across Québec.

For any question about your privacy or this policy, you can reach us at therapy@sheerose.com. Sheerose acts as the person responsible for the protection of your personal information.

What we collect

When you use the contact form on this site, you choose what to share. We collect:

• Your name
• Your email address
• Your phone number, if you choose to add it (optional)
• What your message is about (couples therapy, individual therapy, or not sure yet)
• The message you write

Please share only what you're comfortable sending through a website form. There's no need to include sensitive health details at this stage. We can talk about the rest during your free consult.

Like most websites, our host may also log basic technical information automatically, such as your approximate location, browser type, and the pages you visit. This helps keep the site secure and working properly. We do not use advertising trackers.

Why we collect it

We use the information you send for one purpose: to respond to you and arrange a consultation or session. We rely on your consent, which you give by choosing to send the form. We do not use your details for marketing.

We do not sell your data

We never sell, rent, or trade your personal information. We do not share it with anyone except the service providers below, who help us run the practice, and only as needed to do so.

Third parties we work with

A few trusted providers help us operate this site and communicate with you. Each handles data under its own privacy terms:

• Cloudflare: hosts this website and helps deliver the emails sent from the contact form.
• Google Workspace: the email service we use to receive and reply to your messages.
• Kindred Practice: the platform used to hold secure virtual sessions.

Some of these providers may process data outside Québec. We choose reputable providers that offer appropriate protection for your information.

How your information is stored, and for how long

Contact-form messages arrive in a secured email inbox protected by strong passwords and multi-factor authentication. We keep them only as long as needed to respond and, if you become a client, to arrange your care. If you reach out but we don't end up working together, we delete your inquiry within a reasonable period. You can ask us to delete it sooner at any time.

Your rights under Québec's Law 25

Québec's privacy law (Law 25) gives you rights over your personal information. You can:

• Access the information we hold about you
• Correct anything that's inaccurate or incomplete
• Withdraw your consent and ask us to stop using or to delete your information

To exercise any of these rights, email therapy@sheerose.com and let us know what you'd like. We'll respond within the timelines set by law. If you have a concern we can't resolve, you may contact the Commission d'accès à l'information du Québec.

A note about therapy records

This policy covers the website only. Once you become a client, your clinical and session records are kept separately and are governed by professional confidentiality and the rules of the OTSTCFQ (Ordre des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec). Those protections are stronger than a general website policy, and Sheerose will go over them with you directly.

Changes to this policy

If this policy changes, we'll update the date at the top of the page. Please check back from time to time.